November 29, 2013
Hiring and Obtaining the Right Match between Client and Attorney & Any Professional.
Recently a client came to me to recover the damages and original money spent with a roofing contractor in New Jersey. The advertising that was on the contractor’s website, if true, would have been a perfect fit. However, after spending over $30,000 with the contractor and her roof was still leaking, my client discovered that the following statements were false and misleading:
BBB accredited – Actually the company had an “F” rating.
100% Satisfaction Guaranteed – Well that was untrue too – after three years of my client calling them and them promising to fix the leaks, they told her to sue them and they would not be back.
Advertising has become so competitive that many who spend much more than others just bulldoze over their competition.
Yes, advertising is important but also checking on references for a lawyer, contractor, doctor, etc. Legal professionals have to answer to an ethics board and could lose their professional licenses if they misrepresent something to a client or someone else.
In the case of Contractors in New Jersey, the only recourse that a person has is to file a complaint and sue for triple damages under the Consumer Fraud Act.
It is always better to wait and be confident when you hire someone and do your due diligence. Advertising, websites, videos, billboards are great but as with everything words don’t mean much if the integrity exists with the person who you actually hire and retain.
As with all contracts, ask questions, make sure your gut tells you this is the right person before you retain anyone and your legal representation too. It works both ways, if an attorney does not feel it is a good fit with a client, he/she should not take “job” – better to know earlier than later and avoid less than 100% satisfaction.
Sometimes, an ‘iron-clad’ contract is not strong enough and a handshake is.